Free Shipping for Canada & USA 99$+

Sign Up For Email

Privacy Policy

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@boutiqueonze.ca or mailing us at: 
Onze Montreal 
6405 St-Hubert Montréal Quebec CA H2S 2L9

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@onze-montreal.com or by mail at 
Onze Montreal 
[Re: Privacy Compliance Officer] 
6405 St-Hubert Montréal Quebec CA H2S 2L9 

Frequently Asked Questions

Shipping

What are the costs of delivery?

CANADA

Shipping rates are set at 7.99$ for orders within Canada. Shipping is Free on all orders of 99$+ within Canada.

UNITED STATES

Shipping rates are set at 12.99$ for orders within USA. Shipping is Free on all orders of 99$+ within USA.

INTERNATIONAL

Amount Variable. See shipping fee at checkout.

We ship to the following countries: Argentina, Austria, Bahamas, Belgium, Belize, Brazil, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Guyana, Hong Kong, Hungary, Italy, Japan, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan

Ô-MARCHÉ MARKETPLACE

Shipping rates are set at 7.99$ for all orders Domestic & International. Shipping is Free on all orders of 99$+ Domestic & International.

How long does delivery take?

Your confirmed order will leave the warehouse either on the same day it is placed or on the next business day. Your package will then arrive within 2 to 3 business days* for delivery anywhere in Canada. For orders in the United States, the estimated delivery time is 10 business days. For Ô-MARCHÉ MARKETPLACE orders are estimated between 8-19 days for all countries.

Return

IN-STORE Return And Exchange Policy

  • We do not process any refunds for purchases made in our boutiques.
  • Regular Priced Items and Reduced Items of 49% and Less : Exchange or Credit Note (if it's returned within 30 days)
  • Reduced Items of 50% and more = FINAL SALE (items cannot be exchanged or returned)
  • Exchange only or credit note applicable on unwashed items, unworn, with the original tag attached to the item within 30 days with invoice.

ONLINE Return Policy

  • Regular Priced Items and Reduced Items of 49% and Less : Refund or Exchange or Credit Note (if it's returned within 30 days for ONZE items 60 days for Ô-MARCHÉ itmes). Shipping fee paid by the customer.
  • Reduced Items of 50% and more = FINAL SALE (items cannot be refunded, exchanged or returned)

How do I make a return?

First, check if your item is eligible for a return, if yes, send your merchandise to the following address:

RETURNS / Onze Montréal 6405 Plaza St-HubertMontréal, Qc H2S 2L9

  • All returns are paid by the customer
  • Returned items must be received at our return center within 30 days.
  • If you would like to make an exchange after buying online, please return your merchandise and place a new order on www.onze-montreal.com
  • Returns are processed within the following 5 working days of reception of the parcel at our customer service center.
  • Refunds will be issued in the original form of payment (Paypal or Credit Card).
  • Shipping fees are non-refundable, except for a shipping error on our behalf.

What is the return policy for SALE or PROMOTIONAL items?

Reduced items of 50% and more = FINAL SALE (items cannot be exchanged, refunded or returned)

The following items are FINAL SALE:

Reduced Items of 50% and more.

  • Items which were used, worn, washed, or altered
  • Items without a tag
  • Free gifts or gifts cards
  • Jewelry, leggings, tights, socks, cosmetics, perfumes, notebook

Discounts & Gift cards

How do I use my gift card or promotional code?

When you are checking out, you will see a Promotional Code Box. Enter your gift card number or promotional code there and your order will be updated automatically

Others

I have several questions. Who can I write to?

Write to us at hello@onze-montreal.com we are here for you! An online chat is also available. Click on the chat bubble at the bottom right corner of the homepage. An agent is online to answer your questions from 9:00 a.m. to 6:00 p.m. ET, 7 days a week*. *These hours may vary from time to time, such as on public holidays. If we are not online, you can still write to us and we will get back to you as soon as possible.

I signed up for the newsletter but haven't received anything?

If you signed up for our exclusive newsletter be sure to check your Spam or Other folders in your email! You'll receive a message from us within minutes with your new member discount offer. Your subscription keeps you updated on the latest collections, sales, and promotions. You can cancel your subscription at any time. The new member discount is only available once per email address.