In-Store Return Policy
We want your in-store experience to be simple and enjoyable. Below is our policy for purchases made directly in our boutique.
No Refunds on In-Store Purchases
Items purchased in-store are not eligible for a refund.
However, they may be returned within 30 days for:
An exchange, or
A store credit valid for 1 year
All items must be unworn, unwashed, unaltered, and have their original tags attached.
Final Sale Items (Not Eligible for Return or Exchange)
Items reduced by 50% or more
Jewelry, leggings, tights, socks
Items worn, washed, altered, or missing tags
Promotional gifts or gift cards
If you have any questions, we’re here to help. Please contact our customer service team at hello@onze-montreal.com.
