Livraison • Shipping
At onze-montreal.com, we work closely with Poste Canada to ensure your order’s safety and guarantee delivery. All orders are processed by us through Poste Canada’s Expedited Parcel™ program. Onze-montreal.com offers a flat shipping rate of 7$ for all Canadian orders of 99.99$ (before taxes) or less. Your order is over 100$? Your shipping fee is completely free!
Delivery varies from place to place. Please note that shipping times do not include processing time (items generally take 1-2 business days to process).
How much does it cost to ship?
Note: Oversize packages have a flat shipping rate of 15$.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track this parcel' option or sign into your account.
What you should know:
- We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. EST will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
- If an item in your order is out of stock, we will process a refund for the item. Following the reimbursement, you will receive a confirmation email. If your order was initially over 100$ (before taxes), you will still have free shipping.
For our friends in the United States
We offer a flat shipping rate of 20$ CAD to our customers in the United States.
At the moment, we only ship to Canada, United States and Mexico. For international orders, please contact firstname.lastname@example.org
Orders may incur additional duties and costs at the time of delivery. It is your responsibility to check if these costs apply. For more information, we invite you to contact the customs agency of your country of residence.
We do not take responsibility for duty fees, brokage fees and shipment delays due to customs, if any.
** Note: Free shipping offers promoted on onze-montreal.com or in promotional emails do not apply to US and Mexico orders.