Frequently Asked Questions

Find the answers to your most frequently asked questions


Shipping rates are set at 7,99$ for orders within Canada. Shipping is Free on all orders of 99$+ within Canada.


Shipping rates are set at 12,99$ for orders within USA. Shipping is Free on all orders of 125$+ within USA.

(*We do not ship to the following states: Alaska, Hawaii, Puerto Rico, U.S Virgin Islands and U.S Territories.)


Amount Variable. See shipping fee at checkout.

We ship to the following countries: Argentina, Austria, Bahamas, Belgium, Belize, Brazil, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Guyana, Hong Kong, Hungary, Italy, Japan, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan

Your confirmed order will leave the warehouse either on the same day it is placed or on the next business day. Your package will then arrive within 2 to 3 business days* for delivery anywhere in Canada. For orders in the United States, the estimated delivery time is 10 business days.

—We do not process any refunds for purchases made in our boutiques.

Regular Priced Items and Reduced Items of 49% and Less : Exchange or Credit Note (if it's returned within 30 days)

Reduced Items of 50% and more = FINAL SALE (items cannot be exchanged or returned)

Exchange only or credit note applicable on unwashed items, unworn, with the original tag attached to the item within 30 days with invoice.

Regular Priced Items and Reduced Items of 49% and Less : Refund or Exchange or Credit Note (if it's returned within 30 days). Shipping fee paid by the customer.

Reduced Items of 50% and more = FINAL SALE (items cannot be refunded, exchanged or returned)

First, check if your item is eligible for a return, if yes, send your merchandise to the following address:

RETURNS / Onze Montréal 6405 Plaza St-HubertMontréal, Qc H2S 2L9

—All returns are paid by the customer

— Returned items must be received at our return center within 30 days.

— If you would like to make an exchange after buying online, please return your merchandise and place a new order on

— Returns are processed within the following 5 working days of reception of the parcel at our customer service center.

— Refunds will be issued in the original form of payment (Paypal or Credit Card).

— Shipping fees are non-refundable, except for a shipping error on our behalf.

Reduced items of 50% and more = FINAL SALE (items cannot be exchanged, refunded or returned)

The following items are FINAL SALE:
— Reduced Items of 50% and more.
— Items which were used, worn, washed, or altered
— Items without a tag
— Free gifts or gifts cards
— Jewelry, leggings, tights, socks, cosmetics, perfumes, notebook

When you are checking out, you will see a Promotional Code Box. Enter your gift card number or promotional code there and your order will be updated automatically

Write to us at we are here for you!

An online chat is also available. Click on the chat bubble at the bottom right corner of the homepage. An agent is online to answer your questions from 9:00 a.m. to 6:00 p.m. ET7 days a week*.

*These hours may vary from time to time, such as on public holidays. If we are not online, you can still write to us and we will get back to you as soon as possible.

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